Refund policy

If a payment exceeds the invoice balance or duplicates an earlier payment, the surplus is recorded as an unapplied amount and reviewed by our accounting team. You may choose a refund to the original payment method or a credit applied to future invoices.

Approved card refunds typically post within five to ten business days depending on your issuer. ACH and wire refunds follow bank timelines. Refunds are always returned to the original payment method where possible.

Payments for delivered professional services are generally non-refundable. If you believe an invoice is incorrect, contact accounts receivable before paying so the invoice can be reviewed and corrected in our accounting system.

Every refund requires a recorded reason, an accounting reviewer, and, above defined thresholds, a second approver. Refund history is retained in the audit record.